Mystery of the Lag solved maybe...

[GoodSyntax]

I'm no network wiz, but I would say that this appears to be an issue with DNS (Domain Name Servers) or Routing Tables with your ISP. The fault probably lies with a 3rd party or contracted ISP (the 5th column will give you some domain names, which are the ISP names it is traversing).

Just for yucks, try doing an ipconfig /flushdns on your PC. This will refresh the DNS cache on your machine. This probably won't help since the fault appears to lie outside of your regional node.

Wish I could offer up more advice, but, as I said, networking protocols aren't in my wheel-house.

[SuRfY]

I changed the wall socket, telephone lines, router, modem and it looks slightly slightly better. Still lagging. Anyway, thanks to those who posted constructive help.

[McBain]

Don't know if this is related or not, but I also get the same lag when playing on 3G that I do on wifi. They're two different internet connections from two different companies, so I'm assuming they would be taking different routes to the server. Is it possible to trace a 3G connection? When I trace my wifi, it looks pretty much exactly like Surfys, so I'm wondering if the problem isn't necessarily with our individual ISPs, but with a specific hop somewhere down the line that we all have to go through.

Anyway, regarding contacting my ISP: is this a request that happens often, and something they can actually control? Like, if I call up and ask if they can re-route my traffic to account.spacetimestudios.com, will they be like "oh, no problem" or will they be like "wtf are you talking about?" This has never been an issue for me before, so idk.

[meanakric]

My ping is getting very high (200ms) when start connecting to Amazon server.

[Otawaazavie]

I think the right address is accounts.spacetimestudios.com and not account.spacetimestudios.com. Maybe a dev can clarify?

[H2N]

I think the right address is accounts.spacetimestudios.com and not account.spacetimestudios.com. Maybe a dev can clarify?

account.spacetimestudios.com (without the 's')

Pinging account.spacetimestudios.com [204.236.230.172] with 32 bytes of data:
Reply from 204.236.230.172: bytes=32 time=56ms TTL=43
Reply from 204.236.230.172: bytes=32 time=63ms TTL=43

[Otawaazavie]

I can't even ping that adress. Request is timing out. Do I have to forward any ports? Help appreciated

[H2N]

I can't even ping that adress. Request is timing out. Do I have to forward any ports? Help appreciated

Can you access the web version of AL at http://account.spacetimestudios.com/arcanelegends/

[Otawaazavie]

I can but because iOS (iphone5) can't open flash I get the following "Uh-oh! An error occurred while initializing flash! Please try again later or contact Spacetime Studios Support!"

[H2N]

I can but because iOS (iphone5) can't open flash I get the following "Uh-oh! An error occurred while initializing flash! Please try again later or contact Spacetime Studios Support!"

Then it's probably a block that we have on icmp that explains why you can't ping it. What about tracert. Can you tracert account.spacetimestudios.com?

[Otawaazavie]

This is part of traceroute to account.spacetimestudios.com
10 ae-42-42.ebr1.newyork1.level3.net (4.69.137.70) time=198 ms
11 4.69.201.70 (4.69.201.70) time=191 ms
12 ae-5-5.ebr2.washington1.level3.net (4.69.143.221) time=196 ms
13 ae-72-72.csw2.washington1.level3.net (4.69.134.150) time=190 ms
14 ae-2-70.edge3.washington1.level3.net (4.69.149.81) time=194 ms
15 amazon.com.edge3.washington1.level3.net (4.59.144.174) time=190 ms
16 72.21.220.135 (72.21.220.135) time=195 ms
17 72.21.222.157 (72.21.222.157) time=188 ms
18 *
19 *
20 *
21 216.182.224.221 (216.182.224.221) time=244 ms
22 *
23 *
24 *
25 *
26 *
27 *
28 *
29 *
30 *

And ping results

PING account.spacetimestudios.com (204.236.233.29)
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
Request timeout for icmp_seq 12
--- account.spacetimestudios.com ping statistics ---
14 packets transmitted, 0 packets received, lost 100.0 %

[H2N]

This is my tracert from the sts office to account.spacetimestudios.com, which http://whatismyipaddress.com/ip/204.236.230.172 reports as being located in Ashburn, Virginia. Ping time as reported in my AL Chrome client is 134. Considering that my tracert time(s) are much less than 134, this most likely means that it's my AL Chrome client's FPS that's resulting in the 134 ping time reported in the client. Remember that post from Samhayne (posted somewhere) that the ping time reported in the client will be no faster than the client's FPS, which is most likely what's happening in my case.

Tracing route to account.spacetimestudios.com [204.236.230.172]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 8 ms 39 ms tge7-5.austtxa-er01.texas.rr.com [66.68.1.25]
3 9 ms 16 ms 14 ms tge0-15-0-2.austtxa-cr02.texas.rr.com [24.175.42.236]
4 10 ms 15 ms 17 ms agg11.austtxrdcsc-cr01.texas.rr.com [24.175.41.206]
5 11 ms 14 ms 8 ms agg10.austtxrdcsc-cr02.texas.rr.com [24.175.41.209]
6 16 ms 14 ms 16 ms agg22.hstntxl3-cr01.texas.rr.com [24.175.41.48]
7 21 ms 22 ms 31 ms 107.14.17.138
8 25 ms 23 ms 23 ms ae-0-0.cr0.dfw10.tbone.rr.com [66.109.6.39]
9 18 ms 21 ms 19 ms 107.14.17.232
10 24 ms 21 ms 19 ms dls-bb1-link.telia.net [213.248.66.69]
11 61 ms 49 ms 47 ms ash-bb3-link.telia.net [213.248.80.141]
12 51 ms 48 ms 51 ms ash-b1-link.telia.net [80.91.248.157]
13 58 ms 49 ms 54 ms vadata-ic-157231-ash-bb1.c.telia.net [62.115.9.62]
14 65 ms 65 ms 48 ms 72.21.220.47
15 50 ms 51 ms 52 ms 72.21.222.155
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 60 ms 55 ms 50 ms 216.182.224.91
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 52 ms 48 ms 49 ms ec2-204-236-230-172.compute-1.amazonaws.com [204.236.230.172]

Trace complete.

[Lady_Pebbles]

Do yall have linkage to a site where it'll trace it for our mobile devices?

[H2N]

Do yall have linkage to a site where it'll trace it for our mobile devices?

I believe there are traceroute apps available for devices/tablets. I googled it and got quite a number of hits.

[Lady_Pebbles]

Thanks! I'll check 'em out and see what it says. I'll try it both with 4G and WiFi. Also wanna see the exact differences between the network being slowed down or when its completely up. Might just PM the results cuz Im not sure what I can post here without making my devices a magnet lol.

Super curious. O.o

[H2N]

This is part of traceroute to account.spacetimestudios.com
10 ae-42-42.ebr1.newyork1.level3.net (4.69.137.70) time=198 ms
11 4.69.201.70 (4.69.201.70) time=191 ms
12 ae-5-5.ebr2.washington1.level3.net (4.69.143.221) time=196 ms
13 ae-72-72.csw2.washington1.level3.net (4.69.134.150) time=190 ms
14 ae-2-70.edge3.washington1.level3.net (4.69.149.81) time=194 ms
15 amazon.com.edge3.washington1.level3.net (4.59.144.174) time=190 ms
16 72.21.220.135 (72.21.220.135) time=195 ms
17 72.21.222.157 (72.21.222.157) time=188 ms
18 *
19 *
20 *
21 216.182.224.221 (216.182.224.221) time=244 ms
22 *
23 *
24 *
25 *
26 *
27 *
28 *
29 *
30 *

http://whatismyipaddress.com/ip/216.182.224.221 says 216.182.224.221 is Amazon.com located in Seattle, Washington. Considering that it's taking 244 ms just to get this far, and account.spacetimestudios.com is on the other coast in Ashburn, Virginia, the final latency will probably be at least 300 ms.

[Otawaazavie]

The problem is it never reaches destination -.-
But anyway thank you very much for reply H2N :-)

[H2N]

The problem is it never reaches destination -.-
But anyway thank you very much for reply H2N :-)

It's OK that tracert never reaches the destination. That's just hosts/routers along the way that's been configured to ignore tracert packets. Whatever results you got can be used to extrapolate some useful information. In this particular case, the last available host along the destination on line 21 (216.182.224.221) means that your ping to account.spacetimestudios.com will be that, plus whatever host(s) comes after that before reaching account.spacetimestudios.com.

[Otawaazavie]

Thank you very much for useful information once again

[illego]

I've noticed that I mainly have issues with my phone (GalaxyS3). I play with my son and he is on his Nook Tablet next to the router. When I lag and see the ping numbers shoots up in RED, he is fine. No issues at all. All my other apps works fine, never have connection issues. I usually have to kill AL and restart it and I am fine again for a while. Seems worse in the evening time (PST) when internet traffic is at its highest but also happens late night also.

It might help if everyone states their location, ISP and device to see if there are any trends.

California/Time Warner Cable/GS3