Why boosting your customer satisfaction is important...

[XghostzX]

Hey guys,

I found a really cool article on customer satisfaction in the gaming industry. Take a look here: http://venturebeat.com/2013/02/18/wh...-service-game/

I have a few questions that I would love to hear you guys answer in this thread:

1.) What are your thoughts on the article?

2.) In the eyes of a player, do you agree to what this article is arguing for? In the eyes of a game studio/development team, do you agree with this?

3.) How can STS find a good balance between good customer satisfaction, as well as maintaining 5 different games?

4.) Would focusing on one game go a longer way that has lots of attention than creating multiple games with little attention to each? (Or vice versa)

Thanks.

I guess in my own quick opinion, the article talks about how studios have rare opportunities to maximize in profits and something they love - that is as long as they have a strong community. PL is the best community I have ever been apart of when it comes to gaming.