I was exactly the one with wrong understanding. Thanks to fusion, its more clear now at all. Reading "we are sorry gift" is much less misleading name for that

By the way, I'd not mention the blessing issue so much as the reason for gettiny this apology. I am pretty sure this happened to many people, including me for example. I contacted service and got respond, that they do regret, but its not in their powers to restore that blessings anyhow at that time. I somehow feel it's pretty enough for such a small cause, I dont feel any claim for obtaining some gifts. I'm sure that those people were having some more serious issues than just this. Repeating this matter as a good reason may only encourage more people to bombard custommer service with requests.