Hello, i will point out to begin this isn't my account but my uncle's. Secondly it has been awhile since this happened, but just recently he has asked me to post something about it, as he doesn't have an account. His in game name was "Zeuediuzicaz". what happened was, he was running on mount fang, and he says that he got a dragon helmet. After that he logged off, got back on the next day, and it was gone. Upon logging on, he was welcomed with the new player page (the choose a new character page). The weird thing is his account, his bear under that name is still lvl65 and is still on my friends list. but when he uses the email and password it doesnt give him back the account. Can this be helped?