So today after work I try to get on PL and both my devices are banned forever for violating terms and services?

The last thing I did wrong was rush a rushed in l15 PvP?

I feel I do my part in the community and this was a mistake?

Also, a friend of mine was having technical issues with his account with changing his password...

He asked me to change his pass for him and I reccomended emailing STS and he was persistent on me doing it. Was I banned for that? I changed it to what he has asked I am just so confused...