So last wednesday i made a case in support because i accidentally bought the booster to 41 on my twink and i wanted it to be reverted. Until now I have heard nothing back and it said the status of the case was new. Just now i checked again and it says the status of the case it open.

What does it mean when it says status: open? Does this mean its being looked at. This is my first time contacting support so any help is greatly appreciated