Problems with first time platinum purchase

[Samhayne]

Hi Lennonharison,

Our apologies for the confusion or difficulty with the first time buyer bonus platinum offer. We are aware of these issues and are working to smooth them over and make the system much more intuitive in an upcoming patch.

If you are purchasing via in-app on an Apple or Android device, once you move to the next step their system doesn't know about the bonus one time Platinum we're going to add on to your purchase. If you take the leap of faith that EldestCollection did, you'll get the extra Platinum.

Best regards,
Samhayne