I made a purchase through a online store using the AL platinum system for a high value purchase and have received no platinum!

I have forwarded a mail to the AL customer support but have received no reply! I only made this sale through the AL platinum service because I would receive platinum to use within the game which I have enjoyed playing from the first day of release!

I could have bought this item a lot cheaper else ware and need to find out what's happened and how to rectify it!

Any help or advice greatly appreciated

Thx
Witse