When was 7-day elixir changed...? Any refunds to anyone who had one?

[Lalarie]

I went to do some digging in old threads, and quite funny they said it went unreported, here are one of the threads I found.

http://www.spacetimestudios.com/show...ghlight=elixir

[Rare]

I went to do some digging in old threads, and quite funny they said it went unreported, here are one of the threads I found.

http://www.spacetimestudios.com/show...ghlight=elixir

And that is one of several places it was mentioned

Sent from my ADR6400L using Tapatalk 2

[Bless]

So its fault on the developers part and it should be refunded

[Uzii]

It was obviously a bug, common sense and simple math tells you that. Let's see, 4 plat for 15 minutes of 50% xp. That's 16 plat an hour, now lets look at the 7 day one... It would cost 2688 plat for the same amount of play time, and they are selling it for 60? If it doesn't seem right, it probably isn't right.

As I pointed out above, the order screen did NOT say it ticked down only in dungeons, so he got exactly what he bought. Those are the circumstances, you bought something and it wasn't working properly, it got fixed. If you read the Terms of Use, they have the right to modify anything doing with platinum at any time.

Do you have any idea how many bugs exist it a major program like this? Hundreds to thousands of bugs, or more. Some they catch on their own, but most require someone to report them. How do you know if something was reported or not? Perhaps you're referring to the bugs with torches and ice caverns? I guarantee those were probably reported by a player that realized it didn't seem right. I personally would have reported the 7 day elixir, but I never used it for more than a day so I didn't notice (once capped I removed it, because there was no point in having it sitting there for the next week when I'm capped).

60 combo elixir or bundle pack r examples of discount so 7 could be also. hard to say really now bc as others said above the thread asking it went around unaware. the info was just misleading.
they should leave the elixirs bought before patch to tick old way and new way only ones bought after. this conversation wouldnt exist then i think.
concerning the bugs they know or dont know how many of them r just "known issues"? i think thers a difference between not knowing and whats on top of their priority list.

[Zeus]

That was not what I said, nor my point. So let me clarify:

In PL, all of the elixirs, with exception to the Week-long 2xp elixir, are permanent until used. Being if I buy a Thrasher's today, it will still be on that toon 2 years from now if I don't ever run a map on that toon. There is no confusion because all of the elixirs in PL have always had appropriate descriptions. Since you use to play PL, you would also know elixirs use to countdown continuously, as well as being deleted upon leaving a map. This was always understood and no one disputed it.

If a player comes to AL from one of the other 3 STS games and purchases an elixir with the OLD description this one had, as Apollo did, you expect to get what you pay for, regardless of a "bug." However, this was NOT a "bug" but a "mistake" in the description provided in the patch notes as provided by Apollo.

You obviously have some sort of agenda. Would be best if you just drop it and move on.

Hello, Valsacar,

The post quoted explains it all.

My point is this: If the elixir description was what it was today, I never would have purchased the product at that time because I know I would not be able to fully utilize it. However, since it wasn't, it influenced my purchase. Now that the product is changed, I believe I and others who have purchase this 7-day XP elixir should be refunded.

After all, I can't be the only one who thought: "Hey, I'll buy this now and use it later." Well, it's later and I'm down 120 platinum (considering I had to purchase another).

It's not about the miniscule amount of platinum, but rather about what was perceived at the time. Upon buying this elixir, I too was confused, but many reputable players also said that this was the way the elixir was supposed to work. If it was a bug/misrepresentation, fine, but there should be a refund provided as I bought the elixir thinking that it would not count down.

Example: I bought another elixir of it, but this time I bought it because I knew I would utilize it fully within the 7-day span now that the description is clear. Before, it wasn't, thus misrepresentation. I've bought many 7-day elixirs in PL so when I purchased this, since the description wasn't clear as it is in PL, as Crimson stated, I bought the 7-day elixir.

I hope this helps you understand,

~Apollo

[drgrimmy]

Here is the thread which talks about this issue when it was originally changed and sts's official response before they closed the thread:

http://www.spacetimestudios.com/show...-while-in-town

You guys can argue all you want. All of these points have been brought up in a previous post that was closed. See above link. This was the final statement from Sam:

Hi everyone,

The elixirs clearly state how they work in game currently. If you have previously purchased an elixir and feel it was mis-represented, we are always happy to discuss the issue with you. Please contact our Support Team by writing support@spacetimestudios.com. Our intent is to provide interesting premium options for those who wish to support us through Platinum purchases. Our apologies for any misconceptions with the 7 day xp elixir.

Thread closed

Sorry I didn't know how to copy from an old post to not make it look like I wrote it...

[Spyce]

I'm confuzzled.
Someone expalin english.

[Energizeric]

Hey Apollo, when I first started playing AL I purchased one of those 7 days elixirs and was surprised that it didn't count down unless I was in the dungeon. Even with all the farming I did during seasons 1 & 2, that same elixir lasted me well into season 3. So at that point even though I had already reached level 26, I went ahead and purchased another one figuring it would be good to level my pets faster when I was in the dungeon once in a while, and that I would end up using the balance of it up in season 4 (or maybe even season 5). Well, it was at that point that they changed it and it was used up within that week, so I never got any use out of it. I was a little annoyed about it, but then again I got so much good use out of the first one that I didn't complain. Remember that in PL the "week-long" elixir does actually last only 1 week. But you're a good customer, so I'd email them and maybe they'll credit you for that amount, or at a minimum maybe they can grant you a new free 7 day elixir so you can actually use it now. Maybe you should ask for that -- better chance of getting a free elixir than a plat credit I think.

[octavos]

I poseted in that locked thread. And any elix that was purchaed was not supposed to count down. Ask for a refund, I did and recived it.

All I can say Casual playing can make u a happy person. Its the name of the game now a days, and apperception for updates.
Analogy: play for elite you hate nerfs, become casual and changes will be accepted with arms wide open...might mean less cash for devs...but all were here is to play a game.

All I recommend is to please think twice before a purchase. Can save you aggravation. Eg: ripmaw coming back, elix nerfs and finally creates XD.

[Valsacar]

Think before you speak. If it was in the elixir description, bug or not, then a refund should be provided. In PL, which Apollo has played for 3 years now, the elixirs last until we use them. This is true in other STS games as well. So many of us would find this change "strange."

Learn some tact or don't post. Or as you like to put it, "If you don't agree with the thread, just ignore and move on."

Played PL for 3 years, where week long (7 day) elixirs last for... 7 days.

Hello, Valsacar,

While the bolded statement may be true, when I bought the product, it was not advertised in that manner. As a result, that influenced me to purchase it at that time because I knew, even if I lost the urge to play, 60 platinum would not be wasted. However, now that the elixir has changed, my platinum has gone to waste and IMO, should be refunded. After all, at the time of the purchase, I purchased what they were advertising at that very moment, not what holds true today.

I purchased an item titled 7 day elixir and expected it to last me for 168 hours of in dungeon playing time. I know I had played another game from the same company where things don't work that way, but I'm not going to assume things work the same way as they did there.

That was not what I said, nor my point. So let me clarify:

In PL, all of the elixirs, with exception to the Week-long 2xp elixir, are permanent until used. Being if I buy a Thrasher's today, it will still be on that toon 2 years from now if I don't ever run a map on that toon. There is no confusion because all of the elixirs in PL have always had appropriate descriptions. Since you use to play PL, you would also know elixirs use to countdown continuously, as well as being deleted upon leaving a map. This was always understood and no one disputed it.

If a player comes to AL from one of the other 3 STS games and purchases an elixir with the OLD description this one had, as Apollo did, you expect to get what you pay for, regardless of a "bug." However, this was NOT a "bug" but a "mistake" in the description provided in the patch notes as provided by Apollo.

You obviously have some sort of agenda. Would be best if you just drop it and move on.

Think before you speak. If it was in the elixir description, bug or not, then a refund should be provided. In PL, which Apollo has played for 3 years now, the elixirs last until we use them. This is true in other STS games as well. So many of us would find this change "strange."

Learn some tact or don't post. Or as you like to put it, "If you don't agree with the thread, just ignore and move on."

Hello, Valsacar,

While the bolded statement may be true, when I bought the product, it was not advertised in that manner. As a result, that influenced me to purchase it at that time because I knew, even if I lost the urge to play, 60 platinum would not be wasted. However, now that the elixir has changed, my platinum has gone to waste and IMO, should be refunded. After all, at the time of the purchase, I purchased what they were advertising at that very moment, not what holds true today.

Hello, Valsacar,

The post quoted explains it all.

My point is this: If the elixir description was what it was today, I never would have purchased the product at that time because I know I would not be able to fully utilize it. However, since it wasn't, it influenced my purchase. Now that the product is changed, I believe I and others who have purchase this 7-day XP elixir should be refunded.

After all, I can't be the only one who thought: "Hey, I'll buy this now and use it later." Well, it's later and I'm down 120 platinum (considering I had to purchase another).

It's not about the miniscule amount of platinum, but rather about what was perceived at the time. Upon buying this elixir, I too was confused, but many reputable players also said that this was the way the elixir was supposed to work. If it was a bug/misrepresentation, fine, but there should be a refund provided as I bought the elixir thinking that it would not count down.

Example: I bought another elixir of it, but this time I bought it because I knew I would utilize it fully within the 7-day span now that the description is clear. Before, it wasn't, thus misrepresentation. I've bought many 7-day elixirs in PL so when I purchased this, since the description wasn't clear as it is in PL, as Crimson stated, I bought the 7-day elixir.

I hope this helps you understand,

~Apollo

Yes, I have an agenda, I'm tired of people who just whine and expect the world to go their way. Apollo knew that it seemed wrong, but instead of asking the person selling it he made an assumption and purchased the item. The item description did not say it lasted for 168 hours of in dungeon time, it said it lasted for 7 days. Having played other STS games, you would know that means it should last for 7 calendar days. You knew what it was, you're not a new player.

Hey Apollo, when I first started playing AL I purchased one of those 7 days elixirs and was surprised that it didn't count down unless I was in the dungeon. Even with all the farming I did during seasons 1 & 2, that same elixir lasted me well into season 3. So at that point even though I had already reached level 26, I went ahead and purchased another one figuring it would be good to level my pets faster when I was in the dungeon once in a while, and that I would end up using the balance of it up in season 4 (or maybe even season 5). Well, it was at that point that they changed it and it was used up within that week, so I never got any use out of it. I was a little annoyed about it, but then again I got so much good use out of the first one that I didn't complain. Remember that in PL the "week-long" elixir does actually last only 1 week. But you're a good customer, so I'd email them and maybe they'll credit you for that amount, or at a minimum maybe they can grant you a new free 7 day elixir so you can actually use it now. Maybe you should ask for that -- better chance of getting a free elixir than a plat credit I think.

That's the correct attitude to them fixing a bug.

[Zeus]

Played PL for 3 years, where week long (7 day) elixirs last for... 7 days.



I purchased an item titled 7 day elixir and expected it to last me for 168 hours of in dungeon playing time. I know I had played another game from the same company where things don't work that way, but I'm not going to assume things work the same way as they did there.










Yes, I have an agenda, I'm tired of people who just whine and expect the world to go their way. Apollo knew that it seemed wrong, but instead of asking the person selling it he made an assumption and purchased the item. The item description did not say it lasted for 168 hours of in dungeon time, it said it lasted for 7 days. Having played other STS games, you would know that means it should last for 7 calendar days. You knew what it was, you're not a new player.

I did not know it seemed wrong. A lot of the elixir descriptions are different throughout their games, so I figured that is just how they set the elixirs to be. Thus, my point is a very valid one and a refund should be expected. I do not whine. I purchased a product thinking the 7 days did mean 168ish hours. Is there something wrong with that? No, because there was nothing saying that it would count down offline. However, now there is, so when I purchased the elixir this time around, I am going to make sure to make full use of it. As said before, when I purchased previously, I thought that it would last for 7 days (168 dungeon hours). You can say what you want but the product, at the time, was not clarified. Thus, how am I supposed to know that isn't the way it works? AL, PL, SL, and DL have the same concepts but even elixirs are different. I thought the way it was previously working was the way it was designed.

Now that it isn't, they should provide players with refunds on a case by case situation.



That's the correct attitude to them fixing a bug.

My answer is in bold.

Again, the 7 day elixir in PL specifically stated that it counts down offline on PL forums. The AL version did not and being that AL was a new game and not every mechanic was the same. So yes, I thought that it provided 168 dungeon hours especially after seeing that quote.

It is not about the money, trust me, it is not (I've spent thousands on STS). It is about the misinformation of the product. How were we players supposed to know the difference? All the games are not the same, re-skinned themes. There are many discrepancies differentiating each product, correct? Thus, how was I supposed to know the 7-day elixir was supposed to count down in offline mode. Just because it is that way in other games does not necessarily mean that it will be the same in this game.

The 7-day elixir in other games was also told on forums from the very beginning that it counts down while offline. This elixir, in AL, did not. That was the defining difference. Thus, 7-days could have meant both definitions, and at the time, the way the elixir was designed, it was 168 dungeon hours.

Thus, due to the ambiguity of the product, and other players using it and recommending them to their friends (due to them not counting down while offline), customers of this elixir should receive a refund. Heck, I didn't even use mine for more than an hour in dungeons. I bought it at the time knowing that it didn't count down in offline mode. Thus, I basically gave them 60 free platinum while using the elixir minimally.



I'm sorry, but your argument is invalid.


Cheers,

~Apollo


P.S: Lawyered.

[drgrimmy]

Caveat emptor, let the buyer beware..

I feel for you, I do. It is not fun to feel mislead, and I think that you have every right to state your opinion. Nevertheless, when you purchased the elixer to begin with, didn't it seem a little too good to be true? At the time a 15 min xp elixer cost 2 plat. This would equate to 1312 plat for 168 hrs of an xp elixer. Wouldn't it seem strange for this to be also offered at 60 plat? When something seems too good to be true in life, it usually is.

Either way, you are definitely a good customer of sts, and if you have felt mislead, I would hope that sts would address your concerns. Good luck to you, but at this point I feel that bringing this issue up again in the forums is beating a dead horse, especially given the fate of the last thread.

[Delphina]

Per Sam:

Hi everyone,

The elixirs clearly state how they work in game currently. If you have previously purchased an elixir and feel it was mis-represented, we are always happy to discuss the issue with you. Please contact our Support Team by writing support@spacetimestudios.com. Our intent is to provide interesting premium options for those who wish to support us through Platinum purchases. Our apologies for any misconceptions with the 7 day xp elixir.

Thread closed.

http://www.spacetimestudios.com/show...-while-in-town