Hello, can anyone help me please?

[Manhua Xie]

i just joined the game 3-4 days ago and my friend told me some promo codes and i used /p underworldwarrior and the promo worked, but when I typed the /p onthebeach it said that i had already received the item, but i had never used it before

i deleted the horn because i didnt like it, what i really want is the beach antenna but i cannot get it. can any support team staff help me please?

Thanks

[Randomguy]

Look in your stash or other accounts.

[Manhua Xie]

nope, not in there. the thing is i did not even type the code and it says i already received the item =(

[Oldcoot]

Welcome to the game an forums try using the search button it helped me a lot when I started.

[Wendellism]

We have lots of new players with problems this month.

[Manhua Xie]

No luck yet

[ThePvpTwink]

If u have already received a beach antenna and have it on a different character or deleted it, it won't let you get another. It's one per account. Otherwise, a glitch maybe?

[Manhua Xie]

No i haven't used the code before so it must be a glitch can i get it fixed somehow since its a glitch please? Thanks

[Wendellism]

No i haven't used the code before so it must be a glitch can i get it fixed somehow since its a glitch please? Thanks

I don't know what are you talking about, but all promo codes are meant to work only once. That means if you have an account with 1, 5 or even 120 toons, you will still only get 1 item from a promo code.

Unless of course, you decide to play with another account and try to link the two together, but that might not work and could cause you more problems than solutions.

[xcainnblecterx]

Isn't that promo code dced? Thought it was only for a lil bit after humania release or that could be the forgotten event or both????:/

[Manhua Xie]

What I am trying to say, sir. Is that it says I've already received the item from the promotion code, but never do i remember using it. I don't think I have short term memory loss either because I am only 12 and I'm healthy.

[Trenton]

I wouldn't say my age if I were you^ And if you already got it, it's not going to be in the helms section. You have to click the vanity helms button on the far right of your inventory to be able to find it.

[Manhua Xie]

i did and it's still not there. vanity and stash and regular inventory

[BeerBad]

try submitting a support case. They have been really helpful if it is at all possible to get it back.

[Manhua Xie]

I guess I'll just quit the game it's always a hassle sending in support cases. I've had experience with that in 3 different MMORPG

[NotYoCookiez]

Dude don't quit over a beach antenna. I will personally buy you a party hat 2013 which is 100000x better! ^_^

Add notyocookiez

[Manhua Xie]

Thanks very nice of you, but I don't want you to spend your money on a noobie.

[Caiahar]

What I am trying to say, sir. Is that it says I've already received the item from the promotion code, but never do i remember using it. I don't think I have short term memory loss either because I am only 12 and I'm healthy.

I would quote Dudetus, but Unfotunately I cant find where he said it.
He said: Sts forums AND Pl/any sts game is 13+
Just sayin.
Ik it was random, but these forums and sts games ARE 13+ :/
Anyway, just email support, Gn0sis or someone else can confirm if you had gotten that item before. And possiboy recover it.
Tho when I deleted my char with 1k+ pots on it, asked support, never replied :/

[Manhua Xie]

i turn 13 in less than a month, js. maybe a little lenient?

[Manhua Xie]

And about the 1k+ pots thing, I lost a maxed level character to a hacker and sent a support. I got an auto reply that they will have someone working on it within 3 days.... It's been 2 years.

and notyocookiez Dude don't quit over a beach antenna.

the reason i want that is because everyone has these fancy hats and sometimes i get a pm from high levels saying "ha noob" or something and I just want to fit in.