Connection failed ... WHY???

[Alias_TheMax]

I was playing PL some minutes ago when suddenly a screen appeared and it was written "Failed to connect to the pocket legends game servers. Please check your internet connection." I tried again and again to log in and I also tried to delete and reinstall PL but I defenitly can't log in -_- I always receive the same message: "Failed to connect to the pocket legends game servers. Please check your internet connection.".

What is the problem ??? It's surely not my wi-fi connection because I'm on the same connection right now on my PC to write you this message so it can't be a wi-fi problem !!!

When I try to "log in" everything seems to work, I touch the "log in" button, then I see the pocket legends background and it's written "connecting" then "Authenticating" then the arrow below appears with the stuff written and then the little armor guy running and then the PL background again where it's written above the screen "connecting" and it's at this moment that the message appears: "Failed to connect to the pocket legends game servers. Please check your internet connection."

Any help would be appreciated :P Thank you for reading my post.

[Futumsh]

Have you tried rebooting your device?

At what point do you actually get the message, and what is the exact message you get?

[Alias_TheMax]

I edited you now have all the informations

[Alias_TheMax]

yeah, i tried to reboot my device twice... no difference -_-

[Dchannel96]

Lol little armor guy XD

[Futumsh]

Hrm, not sure what the issue is here - I was able to log into your account just fine, so it's either related to the net between you and the servers, or your device in some way.

[Justg]

Please try uninstalling and reinstalling the application.

[bladesword]

[I was able to log into your account fine]

Scarrryyy

[Futumsh]

There appears to be a routing error between some internet providers and one of the network blocks hosting our servers, causing this to occur for a small number of people. Hopefully the problem will be corrected soon, but there's nothing we can do about it from our end.

[Necrobane]

Yeah, happened to me too. Strangely it doesn't seem to affect my brothers 3rd gen touch (I'm using a 4th gen touch) Hope it fixes soon :/ Btw Fut, have you figured out what the ping spikes on 4th gen devices are occuring from? Cos i saw the post on 3rd gen devices, and wondered if any head way had been made on later ones. Cheers

[Alias_TheMax]

Thx for all the informations!

Today I logged into my account once and like one minute after I got the same message and I still can't log into my account :-0. Kind of weird!! Every day I can log in for about 2-3 min. and after I receive the same message -_- Btw I've tried to log in on another wi-fi connection and I had the same problem. I don't know what to do :-0 !!!

[Alias_TheMax]

ok now listen (or read :P) I tried to log into an old account (e-mail account --> maxime_piche@hotmaill.com) to see if it was a problem with my account. And YES is the answer !!! I tried to log in and it works great. After I tried again to log into my main account (e-mail account --> Alias_TheMax@hotmail.com) and it still doesn't work !!! WHY :-0

So now I have the proof that it's not a Wi-Fi connection problem !!! But what is wrong with my account ?!? Please Devs help me, I wanna play so much to this best Ipod game ever !!! (seriously I'm not saying that to have your help, it's just true :P).

P.S.: I could continue to play on my old account (maxime_piche@hotmaill.com) but I only have a Lvl 1 warrior on it -_- instead of my L50, L45 and L28 players on my main account (Alias_TheMax@hotmail.com). If it's possible could you transfer my players on my old account ??? Just tell me if it's possible please, I would appreciate a lot !!!

[Futumsh]

That's almost certainly not the problem - as soon as your other account went to an instance on the server with the address you're having trouble with, it would be in the same state as well.

[Necrobane]

Hope this is fixes soon, I love this game and I have been waiting for my exams to finish for me to start again, and finaly when they're over, I can't even log in :/ I realise this isn't anything to do with sts, because i have tried logging into a range of other online games on my ipod.

[addiekai]

I managed to get in on another hotspot, so it seems it is related to the IP blocking/routing of some sort. Im back home and I can't log back in again.

[Aragart]

i have the same issue on both my HTC Desire and iPod Touch 3rd Gen. PL doesn't work with my home WiFi anymore, but it works in my University or threw 3G/GSM network. Hope those internet providers will stop blocking it soon

[Futumsh]

I believe I've tracked down the particular addresses that people are having problems with. We'll get them reassigned early next week and that should hopefully take care of this.

The root cause is that some network providers are using ip blacklists for blocking all routing, rather than just email, and a couple of the addresses we got assigned are on some of those lists.

[addiekai]

Thanks Futumsh. Hopefully i can get back on and play >.<

[Alias_TheMax]

But why was it working before ??? I know it's not simple as this but could you just try to put the things about the "log-in" like before 1.5 update ('cause before everything was OK)

However, just try anything to make our connections working 'cause I'm eager to play PL soon ^^

Finally, I think it's defenitly a wi-fi problem 'cause my friend has a iPhone and I was able to log into my account and play without any problem but back home it still doesn't work !!!

[Futumsh]

Because the servers had different addresses before 1.5.