Sts hasn't much to do with W3I/NativeX/TP who control the free platinum offers they just support it.
We can't really help you and the Devs can't really fix that, just try to e-mail the W3I/NativeX/TP customer support to get some explanation.
Also in most cases you will get refunded for all apps/service offers you completed successfully and which are not older then 7 days. This in a period of 1-2 Days. (I can not guarantee this though).
Or check these articles:
http://support.spacetimestudios.com/...ffers/articles
f you need tips, here what you could write them:
''Dear technical support team,
Today (11/15) I have been doing free credit offers which have been offered for the game application StarLegends by Spacetime Games. Unfortunately these offers haven't been succeed and I did not get the free credits (Platinum) on my ingame account.
I hope you are able to help me out on this, as far as I know the offers of the Platinum should be in the ''pending'' state so actually I should have received them until now - which I didn't.
My email address on Google Play Store is [example@email.com] and my ingame address of Star Legends is [example@email.com].
My apologize if I'm bothering you with this, but every answer and help requiring this is more than appreciated.
Thank you in advance!
Sincerely, [your name].''
Just shoot them an email, it's definitely worth it. We can't really help you otherwise than with giving tips and the Devs can't really fix that.
Good Luck!
Bookmarks