Will you reply STS?

[Hoardseeker]

I sent this E-mail an Week ago[Sent on:18th February 2014] ..now I know my players don't contact Support...Haven't got A Single Reply Sent it 2Times!

[Jig]

Hmmm would be a hard job running the support email centre, many emails get sent in a day so yeah..

[Sceazikua]

I suggest you use the support portal Its much faster. I received their support in a day or less, both ingame and through their replied email.
http://support.spacetimestudios.com/

[Itoopeo]

Usually it takes 1-2 weeks to reply.

Btw i have sent two emails to SUPERCELL support. First one was answered in 40minutes.
Answer to second email came in 5 and half months

[Daddyblu]

just wait dude.. they reply long

[Rare]

I'd suggest taking your email off that image

[Daddyblu]

yup removed the image dude.

and this is not sts issue,

every time you factory reset your phone, ipad, ect ect.

you will lose everything, like picture, apps, music, phone book ect. ect. it will go back to the original settings

so next time before you reset to factory settings make sure you back up all your files and important stuff inside the phone/ ipad or what ever your resetting.

[Hoardseeker]

yup removed the image dude.

and this is not sts issue,

every time you factory reset your phone, ipad, ect ect.

you will lose everything, like picture, apps, music, phone book ect. ect. it will go back to the original settings

so next time before you reset to factory settings make sure you back up all your files and important stuff inside the phone/ ipad or what ever your resetting.

You're pointing at me?

[Jig]

I'd suggest taking your email off that image

What Aedenos said, probz best to change your email now, lot of scum bags around

[KahunaJake]

Sorry Hoardseeker we may be behind at the moment. The support team is hard at work answering tickets as quickly as possible. Please be patient with us. Hopefully you should hear back soon.

[Daddyblu]

You're pointing at me?

yes remove the email display or alot of scammers will email you lol

[Zomnisorc]

Usually it takes 1-2 weeks to reply.

Btw i have sent two emails to SUPERCELL support. First one was answered in 40minutes.
Answer to second email came in 5 and half months

Usually three to four days I'd say, unless they're horribly busy.

Off topic, you have my respect if we're talking about the same Supercell.

[Jig]

(Yes me to off topic) took over 1 month+ for SP to reply, yet they started with "Unfortunately" so i closed the email.. i looked again yes it was a decline of what I wanted which is something so easy for them but they're crap

[Sceazikua]

Really? I once sent them an email through the portal to ask if my gun I accidentally deleted somedays before that could be returned, and they first sent me a lvl 7 gun, then sent me lvl 36 one with apologise email. I could keep all 2. There is also an email linked to a survey that we can say how we think of the service.

[Raymond05]

I also sent an email to support last feb 21 and i also still got no reply. ((

[Pandorix]

Send them email with "I want to buy plats but i dont know how" and ull see how fast they can ansver...Iv sent then two email,one about my hacked acc and other for plat. For acc email i was w8ing 3 month but for plat email i got ansver in 6mins.

Sent from Vox TV via...wait,what?

[wvhills]

Send them email with "I want to buy plats but i dont know how" and ull see how fast they can ansver...Iv sent then two email,one about my hacked acc and other for plat. For acc email i was w8ing 3 month but for plat email i got ansver in 6mins.

Sent from Vox TV via...wait,what?

that's pretty hilarious. lol.

[Ishtmeet]

Probably, they get thousands of messages daily and is hard for them to reply. Check out this video, they said:- Takes time but, We reply you for sure.(http://www.youtube.com/watch?v=nLjBt6TQobI). My reply took 10+ days but still got it. Have paitience bro, and they'll reply soon.

[Jig]

Send them email with "I want to buy plats but i dont know how" and ull see how fast they can ansver...Iv sent then two email,one about my hacked acc and other for plat. For acc email i was w8ing 3 month but for plat email i got ansver in 6mins.

Sent from Vox TV via...wait,what?

Well if your acc is hacked thats your fault, on the other hand, buying plat not working they take your money you get nothing, thats on there side sort of, so they would need to fix that of course^^

[Pandorix]

Well if your acc is hacked thats your fault, on the other hand, buying plat not working they take your money you get nothing, thats on there side sort of, so they would need to fix that of course^^

My fault coz i got hacked? No one didnt know my email or pass...even for me was hard to rememember random email with 26 letters and numbers so how can be my fault?

Sent from Vox TV via...wait,what?