2014-11-10 Content Update (163115)

[Hilyana]

Hilyana,

Did you download the 1.2.3.0 client from Google Play or get it from the download directory? From Google Play.

Can you tell us more about your device?
* What make and model is it? Samsung Galaxy s4
* What OS version is it running? Android 4.4.2
* How much free space is available on it? 2.70 GB...
* Do you have an installed memory card expanding your memory? Yes I do.

The game needs to write a cache to your device to store the patches. If you have something that blocks an app from writing to your device, that could be the culprit.

Thank you very much.

Answers are in red, thank you for replying Sam!

[wwwgagacomtr]

Hilyana,

Did you download the 1.2.3.0 client from Google Play or get it from the download directory?

Can you tell us more about your device?
* What make and model is it?
* What OS version is it running
* How much free space is available on it?
* Do you have an installed memory card expanding your memory?

The game needs to write a cache to your device to store the patches. If you have something that blocks an app from writing to your device, that could be the culprit.

Thank you very much.

hi sam i have same problem

i use samsung s4 32 gb and 64gb sd card
android 4.4.2
i have 1.5gb main memory free and 32gb free 20gb
i usually install sd card all app.

and now i have not enough memory error and always re install receiving patch3 android+++. pak

if finish patch after i select my account and char receiving then loading game starting but give not enough memory error then again install pacth.

i hear some device make this error but i never need memory in my device

now game is open and playing. i try new server now

[Samhayne]

Answers are in red, thank you for replying Sam!

Hilyana,

I have a Samsung Galaxy S4 running 4.4.4 and have had no problems. I do not have an expansion memory card installed in this phone. I wonder what may happen if you uninstall and re-install as we outline in this support article: http://support.spacetimestudios.com/...rticles/963670

Here are some things you can try If you are having trouble Installing or Updating a Spacetime Game on your Android device.

First, restart your device. Sometimes a fresh restart will correct the issue.

Second, make sure you have enough space on your device to download the installation or update files.
If none of the above helps, then there may be an issue with your Market app or installation to your SD Card. Try the following:
Uninstall the game
Unmount your SD Card
Clear your Marketplace cache and data in your applications manager
Install the game
Remount the SD Card
Then move the game back to the SD Card (if you want)

Some devices fail to install large apps directly to SD Card.

Alternatively

Find the .android_secure directory on the sdcard and remove the ‘smdl2tmp1.asec’ file. You can either do this by mounting the sdcard on a computer, or with a file manager app.

If your problem persists, you can try downloading and installing the game from directly from Spacetime Studios:
http://account.spacetimestudios.com/download/

If you can't get it going, then I would suggest you get in touch with our Support Team by going to http://support.spacetimestudios.com and clicking "Contact Us" (the image of the Sorcerer).

Thanks!

[ninrogue]

google play
moto e
kitkat 4.4.4
space 600mb
yes.a 16gb expanded
plz look into this issue

[semutireng79]

..ok.ooll

[bigjeezy]

*Failed to sign in. Please check your network connection and try again.
Lots of people have that issue I currently did absolutely everything possible out there including switching to 4g from wifi, updating game, installing the game all over and nothing seems to work so far.

[Niek van Gendt]

Same problem over here with the patch 3

[wwwgagacomtr]

ok i install and working but where is new tomb ?

[Samhayne]

ok i install and working but where is new tomb ?

New Planar Tomb end game elite content is on the Public Test server. If you want to play the test, then check out this post: http://www.spacetimestudios.com/show...Server-is-LIVE

[Samaeldavisjr]

the patch downloads 100% of the time now. atleast before it truly was "intermittant".

[gmabe18]

Both me and some others keep on logging king after we up date it and it has to red own load again and again it never did this till I did update? Space time could u fix? Thanks.

[Samhayne]

We are collecting information about Android patch issues on the Tech Forums at: http://www.spacetimestudios.com/show...Client-1-2-3-0

If you can post your details there, it really helps us to address the issue.

Thanks!

[bigjeezy]

*Failed to sign in. Please check your network connection and try again.
Lots of people have that issue I currently did absolutely everything possible out there including switching to 4g from wifi, updating game, installing the game all over and nothing seems to work so far.

Any reply would be appreciated.

[wwwgagacomtr]

New Planar Tomb end game elite content is on the Public Test server. If you want to play the test, then check out this post: http://www.spacetimestudios.com/show...Server-is-LIVE

i want but i try 2 days ago and i c only login fb account or guest why work only fb acc dont work gmail or others ? because start 41 but dont have myth items and open maps.

[Samhayne]

Any reply would be appreciated.

Hey BigJeezy,

I can only apologize that you are having that difficulty. We can log in and play here. Short of uninstalling and re-install, I can only direct you to get in touch the Spacetime Support who can help you more directly. Please visit http://support.spacetimestudios.com and click the image of the Sorcerer to "Contact Us".

Thanks!

[Samhayne]

i want but i try 2 days ago and i c only login fb account or guest why work only fb acc dont work gmail or others ? because start 41 but dont have myth items and open maps.

I know that everyone would like the opportunity to play on the Public Test Server. However, it is no small amount of work to set up that platform to be accessible to all platforms and login types. We would rather spend that work time on making new stuff, since we still get a lot of people on Public Test with its current restrictions. I posted more on this issue here: http://www.spacetimestudios.com/show...Chrome-version

Thanks in advance for your understanding.

[wwwgagacomtr]

I know that everyone would like the opportunity to play on the Public Test Server. However, it is no small amount of work to set up that platform to be accessible to all platforms and login types. We would rather spend that work time on making new stuff, since we still get a lot of people on Public Test with its current restrictions. I posted more on this issue here: http://www.spacetimestudios.com/show...Chrome-version

Thanks in advance for your understanding.

ok i understand and know this maybe store selling for test myth items or gift 1 npc for testers. for expmle i join my fb acc and i have clean 41 char and i try tomb what can i do for kill new bosses clean char?

maybe 1 npc give new myth items or strong items for good test. or sale for plat we buy for test ? i install beta but i have clean char and not important test for clean char. need items for test.

Thanks in advance for your understanding.

maybe try promo amazon style and put myth items. we login write promo amazon and give myth arcane items for test? dont tradeble etc and 1 time for same helo event promo???

[Hallweeen]

It won't download on my android. It says I don't have enough space on my phone but I actually have 6 GB left :/ what do I do??

[nanas_nakal]

Cant download it it says cant save on usb storge, i allready moved it to internal tough. ????

[Thexkid]

Ok so i dl the new client update for android even though i didnt have the patch problem to begin with. Bam i now have the update patch problem. However i have found the solution (i use an sg4) i had the app on my sd card so i just moved it over to my phone memory, problem solved, u will have to dl the patches again but then your good! Hope this helps