There's no point in writing off feedback as "unconstructive" either. First they need to accept that feedback is seldom - if ever - given in a way that one will like, and learn to welcome/appreciate it for what it is. They need to separate their personal preferences from business. All feedback is helpful. If they need specifics, they must proactively ask specific questions. Rephrased, multiple times if necessary. Customers behave like this pretty much everywhere I've been, I don't see how they could hope to see some miraculous exception here.
Also one can't expect the layman who's not in the industry to automatically be able to provide what's considered "helpful" for a report. It's not our job. When you go to any professional, you're not expected to know what info to cough up, they ask you for what they need. There needs to be real interaction, not just mostly cleanups and one-way messages. Your effort to alert players to some of these possible requirements is admirable, but ultimately they must learn to initiate this on their own based on decisions they've made themselves - it's their product/customer base.
What first needs to change is their attitude imo, I think they deserve the response they've gotten. And the customers' response will never change, until they do.
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