I'm in the same boat with that trialpay they are so bad its unreal. I contacted support and they got back to me a day later with an email I could send the ss to but I'm still waiting for their reply. If I don't get it 2night they can expect some more abuse from me. I think sts should look into it and remove them as a free plat offerer. I wanted my plats for the x2 weekend but it doesn't look like I will receive any at all

sent from fritters beak