Hey iiy,

I understand your frustration. While our support team does their best to respond in a timely manner it really depends on the queue. As a general rule of thumb, it's best to avoid sending multiple tickets regarding the same question as it does clog up the queue and could be construed as spam. Please note though I do not respond to support tickets so I can't give you any specifics for the long wait. However, please feel free to PM me your ticket/case number and I can make a note of it in my report. If you have any other questions and concerns feel free to include them in your message. Thanks!