Thanks for the feedback. This has been a particularly tough one for us. The bans happened during the middle of a limited-time event, and were erroneously applied to some of the most engaged players (both paying and non-paying). This is why we (perhaps over) compensated them, but this is our decision and we are standing by it. Hopefully aside from this, you will notice an extreme level of commitment and effort from us to continuously improve the game. I am going to close this thread because we are not changing our minds on this.
- g
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