Same happened to me on 29th or 30th of Dec. I was playing at night and suddenly got dc. To my surprise when i tryed to log back it said i was banned forever! I wrote an email to customer support telling them to review my ban, and was waiting for them to reply until today, which they did not do...

BUT

Just tryed to log in the game a while ago awaiting the worst again, to my surprise the ban was lifted! .

I guess it is just question of a few days so they review your case, and don't expect them replying, lol.

Remember they said they don't resolve this on forums, so write them to: support@spacetimestudios.com

Best wishes for you, mate