Platnium purchase going wrong after latest update?

**Emannyv93** · 12-02-2011, 08:54 AM

I'm barely on the forum since I'm always working ._., I just got paid for this week about 400$ on my debit card so I tried purchasing 49.99$ of platinum and it didnt go through but i was still charged..
Me being a dodo tried again with a 19.99 purchasing hoping it would go through, yet again I got charged and still havent recieved my platinum... Is anyone else going through this ? :[

**Fatpigwarrior** · 12-02-2011, 09:01 AM

Originally Posted by Emannyv93

I'm barely on the forum since I'm always working ._., I just got paid for this week about 400$ on my debit card so I tried purchasing 49.99$ of platinum and it didnt go through but i was still charged..
Me being a dodo tried again with a 19.99 purchasing hoping it would go through, yet again I got charged and still havent recieved my platinum... Is anyone else going through this ? :[

Me too but I only bought $5.49

**Emannyv93** · 12-02-2011, 09:07 AM

Yeah man this sucks, i really wanna play before I get ready for work lol

**bronislav84** · 12-02-2011, 11:26 AM

Email support please. suppor(at)spacetimestudios.com.

Web purchase always works immediately. You should use it from now on.

**Samhayne** · 12-02-2011, 11:35 AM

Hey guys,

Sorry to hear about the issues making purchases. Generally the problem lies between the many parties involved (banks, processing company, App store if it is an in-app purchase, etc.)

If you get in touch with our support team, either via the web (see this article: http://support.spacetimestudios.com/...representative) or via email to support@spacetimestudios.com they can help you out and make right on the $$ spent.

Thanks as always for your support!