Hey Apollo,
Thanks for taking the time to put this post together. I really appreciate it and am always impressed with the effort you put into the community. It shows how much you care for it and why you were chosen as a Guardian of Alterra oh so many months ago. Just fyi, I changed the thread title to remove the "non-biased" from it. You know, there is always a bias
Honestly guys, I feel just horrible about the situation. As the guy that Spacetime hired to manage their online communities, I feel like I've let both you, the players and the company that I love, down. You and I both know that without you, our dedicated players, our games wouldn't be what they are I thought I had done the work where I could be out on leave with our new baby and things would be fine. .
When I step back and look at it, the issue is changing a flat fee of content to a turnstile one. Our intent was to make the holiday content more accessible. In looking at last year's event and the Halloween content we wanted to make it easier for people to get into it, hence the change to have a lower up front price (2 Plat now, vs. 10 Plat previously). This content has always been optional for Platinum. It was last year, it is again this year. That doesn't change the you can play the entire rest of the game for free.
For me the biggest issue is when you say you feel a loss of trust with Spacetime over this. In retrospect, I think that we should have done a better job of telling our players that this change was coming and why so that you would always feel informed and cared for. I know that we have a lot of work to do to try and regain that trust.
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