Originally Posted by
vampinoy
I assure you I spent a lot of platinum not only in getting this particular pet but everything else in this game and I never got any refund on anything. True, I did not ask because I know chance purchases are non-refundable, at least that's how everything else works (lottery, raffle draws, special edition items that randomly goes with each x amount of purchase, and basically everything that involves a chance purchase), apparently not here. I pictured a world where every person who does not win in a lottery will run after the ticketing office every draw, that didn't look right to me, so I didn't ask because it's the sensible thing to do. You're telling me that if a ticketing lottery office gives a refund, it's just their way of making their customers happy? Do you know how absurd that sounds? Unless there's a major flaw in a lottery draw or any chance purchase (cheating etc.), asking for a refund is not only a sign of impulsive/immature spending who doesn't know what he's getting himself into and now grieving or outright greed trying to think he's better and above everybody else. Regardless if someone buys $1,000 worth of lottery tickets or any chance purchase, and did not win, he/she doesn't get a right to refund even if it's case-to-case, that's how everything else works (that's the nature of gambling and chance purchase), in this case unless STS is admitting that there's a major fault in their system for them to refund as a form of "apology", any form of refund to customers will not only sound absurd but unfair to many people. I guarantee you, it's not only me and my friends who didn't ask for refunds because I trust that there are many sensible people like myself who knows when to ask the right questions. We're talking about real money here, so the scenario of lottery and other random purchases are just same as these random virtual pets. Even if it's case-to-case, it doesn't mean it should be "secret" and everyone should have a fair chance to avail this "customer service". What are the conditions of getting that refund? or is that a secret? Do you know? I don't...was never informed prior to purchase...you cannot find anything written that says you can refund it..it's obviously a band-aid solution that was pulled out of wherever...they did it to make his friend shutup about it, I didn't know I can get a refund of $500 after $1000 purchase of random pet...blame me for not asking if this were all blatantly stated in the game or in this website and I still did not ask...but it was never explained, and yes, companies do explain when and how to refund their products. So is it fair? No way is it fair, far from it...not only to us (me and my friends), but to everyone who purchased this random pet worth $1000 and did not get a $500 refund (That's what the thread starter said). I said my piece, I don't intend to engage anyone in a debate over this, I'll leave this up to people to judge for themselves.
PS: Sorry if too long and you didn't read.
Bookmarks