Originally Posted by
vampinoy
Bought more than you :P Don't see anything wrong with it, discounts are promos (you should be thankful) and promos don't have price shields. Not to mention, early discount announcements are damaging to any business, I own one, I never announce early, the slashes in margins are enough losses already. Only businesses with inelastic goods (food, medicine, electricity, etc.) do this because most inelastic goods are necessary goods to maintain lifestyle so even if there's early announcement of discount people will still buy because there's immediate need and they cannot hoard for a later date (unless you're on a diet or something :P), and definitely platinum is not inelastic so people can afford to hoard it for a later date. So if you're STS financial guy, if your marketing arm announces discounts early, not only will you compute for the potential 40% deviation on regular margins due to discounts, but you will also predict on how much deviation losses in sales will you incur due to hoarding. That's double black eye.
You mention customer service? Stabbings yourself and letting your customers drink your blood is not customer service, that's stupidity and self-flagellation. Consider two sides of the coin. In customer service, a biz needs to help themselves first before helping their customers not other way around, that's reality and that's how it's supposed to be. Any employee who will say his company needs to lose money (discount is not a loss but an investment and all business consider this an operating expense, hoarding causes loss because it slows down cashflow while expenses remain the same) so they can help their customer should fire that person immediately. Basically, one cannot "demand" a promo because you have no idea what goes on behind the scenes in the company, like how did they even come up with the 40% why not 30%? You don't know those things, there's a reason why they didn't announce it too, they're not that stupid to overlook it, and most likely it's the one I mentioned because that's how I do it in my small empire, that still applies even in bigger empires like STS. Anyway, that's very very basic. Given what I said, I'm pretty sure STS will gladly accept that they lose your platinum in exchange for avoiding a hoarding scenario :P
PS: Tsk...still need to work on shortening my posts sorry :P
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