Quote Originally Posted by Energizeric View Post
Just some advise for some of you including the OP:

STS is in the business of making money. So you have a better chance of getting your request approved if it means more money for STS. So for example, if you had requested that instead of just refunding your plat for the 30 plat elixir, you exchange it for the week-long 2x 60 plat elixir, then that would mean 30 plat more spent, and STS would be more likely to honor your request. Think about that next time you email them (or any other company) with a request. If you can offer them something extra, they are more likely to honor any request.
Hmmmm that's actually pretty smart good idea :P