Thats true and one thing they sure don't have is customer support like yours. Graphics aren't everything and if the replay isn't as good as PL it will fail or at least only attract a small segment of hardcore iOS players while PL is fun for casual as well as hardcore gamers.
PL is now free unless you want to get the elite campaigns and vanity items, otherwise its free. I have spent $80 on PL and I don't regret it one bit I still have plat left for B*.
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