I remember this being suggested when the new faces came out... But, no harm in repeating a great idea I guess
So with that out of the way, here's another point of view: Your 'face' is a bit like your identity, and that might get lost if faces would be changeable for free. Keeping faces for plat ensures (a little) that people will not change their faces all too many times, in turn making you a bit more 'identifiable' for your friends in the game. I'd like to see more customization though, so that not every 3 friends with the same class run around with exactly the same face.
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