How long until I receive help?

[XghostzX]

Stories of the customer service here upset me.

I play another mmo. Not nearly as long as I have played PL and have spent WAY less money. I am a VIP in that game and have an ingame option for help/support. I used it and was pmed immediately in game and my problem was addressed. This is amazing customer service it shows they do care about their clients and are there for them. This is what every company should stride for and many do by the 'click to chat' option on so many websites.

Waiting more than 24 hours for any customer service from any company seem completely unacceptable to me.

This ^... thank you.