Well my wife also plays . And my chars have been offline at the same lvl . I have all the cash recipets to show they are mine i can tell them everything from gold on them and gear bought so all they need to do is email me and give them back. And making new chars is not an option as ive spent over 30 pounds on my account . Thanks for the reply but waz hoping for a admin or support dev . A week wait seams excessive . Thanks for reading .