Support.

[Extreme]

Their favourite Paragraph:
Hello,

Unfortunately we are not able to complete your request at this time. While we strive to satisfy every player request, somethings are outside of the scope of the Customer Support department.

If there is anything else that we can do to assist you, please feel free to let us know.

Regards,

Gnosis

[Xbuddyjosh]

I'm on my seventh day of waiting nelly.

[Spyce]

Classify the support request as "New AL Bug" and they will be sure to read it.

[Nelly]

Yeah but that would be a lie. And i can risk my account..

[ProfessorOak]

I emailed support about a ban and I haven't gotten a reply. It's been a month and a week or so.

[Spectre]

Oh same. Im waiting for reply like 6 days already >.>

[Samhayne]

If you guys are writing in about a banned account to complain that you want your account back, well, we don't ban without pretty good reason. Generally, once banned, an account is not eligible to be recovered.