[Investigating] Player Bans

[Remiem]

Hey folks,

This morning we executed a mass ban of a number of players who were displaying suspicious behavior in game. The criteria inadvertently caught some legitimate players in the mix and they received permanent bans. Our programming team has now reversed a number of bans that appear to be legitimate players.

If you are a player who was banned in error, please log in to check that the ban has been lifted. If it has not, please contact support by visiting support.spacetimestudios.com and clicking "Contact Us" at the top right corner. We will do our best to resolve the issue quickly.

Thank you for you patience and understanding.

Remiem

[Platfarmer]

ah my ban got lifted, i love sts again, love u rem now for my beauty rest at 4 am :P

[Ticklish]

Hallelujah!

[Dragoonclaws]

Be careful with the ban hammer!

[mistery]

Be careful with the ban hammer!

thor pls haev mercy

[Savagekantus]

how many people did get caught in the ban? if so, are their names going to be removed of lb ? just wondering?

[Dragoonclaws]

What kind of suspicious behavior? who were the target? and why so many innocent player got banned in between? does that mean players who accidently banned were suspicious?
additionally if the target was lvl1 spam bots why capped players got banned, and if the target was lb and achievement bots why are the known bots still on lb?

Remiem said that many players were meeting the criterias for the mass ban, but it was an error.

[Ceonatrah]

Well I was one of those players thrown in the mix, Im glad sts corrected their error, k back to farming jewels -,- good day!

[Remiem]

Unfortunately there's not much else I can say on the matter for now. But I'll keep you posted with any new developments.

[Javier Avllian]

Never thought i be so passionate over arcane legends..i was like this with P.L. This is suppose to be my retirement game. Meaning my last mmorpg . yes. Going to no life Arcane legends. I dont mind throwing in cash on the monthy , like i done with P.L. . this is it for me. Thank you for making my life interesting in Arizona. Arcane legend help me enjoybliving in the desert . hint no life.

[Dragoonclaws]

But that doesnt clarify anything, did you read the questions?

Hey, there were many bots created lvl14-15 and they are invading the Windmoore tavern. They were massively reported over the weekend. StS are trying to ban those bots. Not the LB ones. LB players are another story.

But I guess you want to hear it from a dev/mod -.-

[Savagekantus]

its cool, thxs

[extrapayah]

anyway, remapping map very quickly have been a technique to farm since we had jarl... banning for just this pattern is way too simplifying things...

[Martin Dion]

I've been put in this mix of player too but sts don't unbanned me :/ I fast farm surely but I'm not a bot all guildmate can tell you < Blood Redemption >

[Fyrce]

Well, from what I'm hearing, it sounds like massive number of hours played was part of the criteria. We now know who hasn't been getting sleep!

[greekAL]

Well, from what I'm hearing, it sounds like massive number of hours played was part of the criteria. We now know who hasn't been getting sleep!

hahaha i nvr sleep XD my normal sleep is 2-3 hours per day XD

[Javier Avllian]

I must be in the way bottom of the list..still banned..

[Martin Dion]

Can I have my account back too... ign : didzette ...
I abuse of the game yeah true... But I'm not a bot...

[Husky Steele]

I thought this is end for my account. I'm very glad for my unban)

[Dragoonclaws]

Can I have my account back too... ign : didzette ...
I abuse of the game yeah true... But I'm not a bot...

Hey folks,

This morning we executed a mass ban of a number of players who were displaying suspicious behavior in game. The criteria inadvertently caught some legitimate players in the mix and they received permanent bans. Our programming team has now reversed a number of bans that appear to be legitimate players.

If you are a player who was banned in error, please log in to check that the ban has been lifted. If it has not, please contact support by visiting support.spacetimestudios.com and clicking "Contact Us" at the top right corner. We will do our best to resolve the issue quickly.

Thank you for you patience and understanding.

Remiem

Visit that page, or send an email to support@spacetimestudios.com

Give them your IGN and tell them what you were doing at the moment of the ban, and who was with you in the map (if you remember the name of the players in your party)