Don't worry about saying no. All they will try to do is guilt trip you by saying pity me stuff. If someone pms you about being banned inform them you don't work for sts so there isn't a thing you can do for them other than to tell them to contact support.
Issue I see when people ask others for help about bans is player A can be banned and asks player B for help and player B asks for player A's account info. Player A gives player B his account info and now Player B has access to Player A's emails other game accounts etc if player A used the same password for everything.
Sts will know if its your account or not by checking the ip address, device logged on to and if you talk in game a to b.
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