Please help me :( Can't purchase

**Nikkiii** · 05-05-2013, 01:43 AM

Why is it like this? I typed all the correct info, password , card number.
Im using Samsung Galaxy Tablet to play and purchase platinums.

Please help

**Jurassic45** · 05-05-2013, 02:12 AM

Go to your google play account and check your settings at the pay methods, I presume? Otherways look at the support page of spacetime studios. they answered a lot of common questions already and posted it on their page. Look for your answer and try it, if it's not there sent them an e-mail with your problem and maybe they'll solve it. Good luck!

**Cero** · 05-05-2013, 02:28 AM

i wonder... your pic shows a plat sale.

**Jurassic45** · 05-05-2013, 02:59 AM

Originally Posted by Cero

i wonder... your pic shows a plat sale.

I think it's just the first sale of him/her. The first purchasement is always a discount, right?

**DocDoBig** · 05-05-2013, 04:44 AM

If you can't purchase Platinum, try to:
1) Reboot your device (out-on) or just simply restart the game either AL/DL/SL or PL
or
2) Visit the Website Store and follow the steps.
https://store.spacetimestudios.com/WebStore/store.jsp

Also make sure to check your bank / credit-card / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases.
For further information, please contact Support.

**ShadowGunX** · 05-05-2013, 06:49 AM

buy using ur android device.

**Nikkiii** · 05-05-2013, 05:15 PM

Originally Posted by Cero

i wonder... your pic shows a plat sale.

Yes, i still have the Introductory offer coz its my first time purchasing plats.

**Nikkiii** · 05-05-2013, 05:16 PM

Originally Posted by Jurassic45

Go to your google play account and check your settings at the pay methods, I presume? Otherways look at the support page of spacetime studios. they answered a lot of common questions already and posted it on their page. Look for your answer and try it, if it's not there sent them an e-mail with your problem and maybe they'll solve it. Good luck!

Thanks a lot jurassic.

**maxmaccc** · 05-06-2013, 08:02 AM

Try installing / reinstall of the game. It worked for me. Good luck

**maxmaccc** · 05-06-2013, 08:03 AM

Uninstall i mean

**Swede** · 05-06-2013, 02:15 PM

Hard to say from just that screenshot Nikkii. Please e-mail us at support@spacetimestudios.com and include any details you think could be useful and we'll try to help you.

**Nikkiii** · 05-06-2013, 04:35 PM

Originally Posted by Swede

Hard to say from just that screenshot Nikkii. Please e-mail us at support@spacetimestudios.com and include any details you think could be useful and we'll try to help you.

I emailed swede.