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  Click here to go to the first Dev post in this thread.   Thread: Please help me :( Can't purchase

  1. #1
    Member Nikkiii's Avatar
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    Default Please help me :( Can't purchase

    Why is it like this? I typed all the correct info, password , card number.
    Im using Samsung Galaxy Tablet to play and purchase platinums.

    Please help
    Attached Images Attached Images  







    Nikkiii- Level 31 Rogue ( Arcane Legends )

  2. #2
    Junior Member Jurassic45's Avatar
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    Go to your google play account and check your settings at the pay methods, I presume? Otherways look at the support page of spacetime studios. they answered a lot of common questions already and posted it on their page. Look for your answer and try it, if it's not there sent them an e-mail with your problem and maybe they'll solve it. Good luck!

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    i wonder... your pic shows a plat sale.

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    Junior Member Jurassic45's Avatar
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    Quote Originally Posted by Cero View Post
    i wonder... your pic shows a plat sale.
    I think it's just the first sale of him/her. The first purchasement is always a discount, right?

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    Forum Legend DocDoBig's Avatar
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    Default

    If you can't purchase Platinum, try to:
    1) Reboot your device (out-on) or just simply restart the game either AL/DL/SL or PL
    or
    2) Visit the Website Store and follow the steps.
    https://store.spacetimestudios.com/WebStore/store.jsp

    Also make sure to check your bank / credit-card / G-Mail / AppStore / PlayStore account for the case that there were no invalid purchases.
    For further information, please contact Support.

    TL: |AL|DL|PL|SL|BC|BD|
    Exps :|AL|DL|PL|SL|
    Other threads here

  6. #6
    Senior Member ShadowGunX's Avatar
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    Default

    buy using ur android device.

  7. #7
    Member Nikkiii's Avatar
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    Quote Originally Posted by Cero View Post
    i wonder... your pic shows a plat sale.
    Yes, i still have the Introductory offer coz its my first time purchasing plats.







    Nikkiii- Level 31 Rogue ( Arcane Legends )

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    Member Nikkiii's Avatar
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    Quote Originally Posted by Jurassic45 View Post
    Go to your google play account and check your settings at the pay methods, I presume? Otherways look at the support page of spacetime studios. they answered a lot of common questions already and posted it on their page. Look for your answer and try it, if it's not there sent them an e-mail with your problem and maybe they'll solve it. Good luck!
    Thanks a lot jurassic.







    Nikkiii- Level 31 Rogue ( Arcane Legends )

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    Default

    Try installing / reinstall of the game. It worked for me. Good luck

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    Uninstall i mean

  11.   This is the last Dev post in this thread.   #11
    Spacetime Studios Dev Swede's Avatar
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    Default

    Hard to say from just that screenshot Nikkii. Please e-mail us at support@spacetimestudios.com and include any details you think could be useful and we'll try to help you.

  12. #12
    Member Nikkiii's Avatar
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    Quote Originally Posted by Swede View Post
    Hard to say from just that screenshot Nikkii. Please e-mail us at support@spacetimestudios.com and include any details you think could be useful and we'll try to help you.
    I emailed swede.

  13. #13
    Senior Member Zanpakuto's Avatar
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    I had this problem today also!

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