Umm.. thats terrible but not sure STS will do anything to help you out unfortunately.
Probably should have made sure your connection was good and only carried enough gold for one instead of enough gold to get multiple.
In hindsight, be happy it's only 3 and you didn't go all button mashing crazy after the first one "failed". I don't know how rich you are in game but 5m isn't all that much gold in today PL economy. I'm fairly certain that you should be able to bounce back.
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